It’s easy to feel overwhelmed if you (or a loved one) is having surgery. That’s why we’ve tried to simplify the process by putting all the information you need to know in one section. On this page, you’ll find details of what to expect at each stage (before surgery, day of surgery, after surgery), instructions, checklists, fee information and FAQs.

Before surgery

Pre-admission

Your surgeon will confirm the day and time of your procedure and provide you with an information pack. Please read the information provided in this pack carefully and complete the admission form for Windsor Gardens Day Surgery, as well as any other consent forms.

Please return the admission form to us at least 72 hours prior to your scheduled procedure.

If you did not receive an admission form, call us on (08) 7078 5978 to have one posted or emailed to you. Completed forms can be returned to us by:

Post 480 North East Road, Windsor Gardens SA 5087

Email enquiries@windsorgardensds.com.au

Fax (08) 7109 0099

One of our friendly staff will contact you prior to your surgery to discuss and confirm:

  • Your admission time
  • How long you can expect to be at Windsor Gardens Day Surgery
  • Your current medications
  • Any allergies you may have
  • Any fasting instructions you need to follow
  • Transport arrangements following your procedure
  • Contact details for the person accompanying you home
  • Any out-of-pocket payment required
  • Any other questions you may have about your admission.

Day of surgery

Admission

On the day of your surgery, please arrive on time and report to reception so that we can finalise the necessary paperwork.

We require all accounts to be paid on the day, including any applicable health fund co-payment or excess. Uninsured patients are responsible for the total account. For more information about paying your account, please see the fees section.

Our admission nurse will then begin preparing you for your surgery. They will ask some questions about your general health and medical history, explain what will happen next and then show you to one of our comfortable waiting areas. You will also receive a visit from your anaesthetist and surgeon prior to your procedure.

When your procedure has finished, you will be moved into one of our comfortable recovery bays for monitoring. One of our recovery nurses will contact the person accompanying you home and provide them with an estimated discharge time. Fasting patients will be offered a light snack once they have recovered.

After your surgery

Discharge

When you are ready for discharge, the nurse will discuss any care instructions that you need to follow and provide you with a written copy to take home. Please follow all the instructions from your surgeon, including any post-operative medication requirements and dressing instructions. Following discharge, you are allowed to eat and drink as instructed by your surgeon.

If required, an appointment time will be provided for a post-operative review at your surgeon’s rooms.

Patients who have been sedated are not allowed to travel home by themselves. Once you are fully recovered, you will be handed over into the care of the person taking you home. You may feel slightly drowsy for 24 hours after your surgery. During this time, you are not allowed to drive, operate machinery, consume alcohol or sign any legal documents. If you have young children, please arrange for someone else to look after them.

Patients who have not had sedation can travel home by themselves once they have received their discharge instructions.

One of our nurses may contact you by phone to check on your progress the following day. If you or your carer have any concerns, please contact us immediately on (08) 7078 5978 or call your surgeon’s rooms.

Fees

Patients who require a day surgery procedure can expect to receive three separate accounts:

  • From your surgeon
  • From your anaesthetist
  • From Windsor Gardens Day Surgery.

Patients without private health insurance must settle the full account on the day.

Because we directly bill the health funds, insured patients only need to pay for any applicable co-payment or excess (dependent on your level of cover). We recommend that you contact your private health insurer to check your cover, any waiting periods and any out-of-pocket fees, as these can vary widely. If you require an item number to check whether you are covered, please don’t hesitate to contact us.

Please note that Medicare does not cover any part of the cost of attending a private day surgery.

We accept cash and all major credit cards (Visa, Mastercard, Amex).

The invoices you receive from your surgeon and anaesthetist must be paid directly to them.

Patient FAQs

  • How long will I be in the day surgery for?

    This will depend on your procedure and your recovery. Most patients can expect to stay between 2 and 4 hours in total.

  • What do I need to bring?

    Please refer to our CHECKLIST (DAY OF SURGERY) for details of what you need to bring with you on the day.

  • Can I claim a Medicare rebate?

    Medicare does not provide a rebate towards the cost of accommodation and theatre fees when attending a day surgery or a private hospital. Depending on your procedure, Medicare may cover part of your surgeon and anaesthetist fees.

  • Can I claim from my private health insurer?

    This will depend on your level of cover. We recommend that you check directly with your insurer, including any waiting periods and applicable co-payment or excess. Please contact us if you require details of the item number.

  • How can I pay my account?

    We accept cash and all major credit cards (Visa, Mastercard, Amex).

  • Can I discharge myself after the procedure?

    If you were sedated during your stay, you will not be allowed to travel home by yourself (even if you intend to catch a taxi). You will only be allowed to leave the day surgery with a responsible adult who can take you home (it is recommended that this person stays with you overnight). Patients should also note that they are not allowed to drive, operate machinery, consume alcohol or sign any legal documents for 24 hours following their surgery. If you have young children, please arrange for someone else to look after them.

    If you did not receive any sedation, you can discharge yourself once you have seen the surgeon and received your discharge instructions.

  • Are there any on-site facilities for my carer while they are waiting?

    Windsor Gardens Day Surgery is close to a number of facilities including the Gilles Plains Shopping Centre, which is 5 minutes by car. Bunnings and Prices Bakery are a 5-minute walk away. There is also an onsite cafe (opening late February 2019) for your convenience.

     

  • I have been told to fast – can I still take my usual medications?

    Unless your doctor has advised you otherwise, take your usual medications with a small sip of water.

  • What if I can’t make it to my appointment (e.g. I am ill)?

    Please call as soon as possible on (08) 7078 5978, so we can reschedule your procedure.

Rights & Responsibilities

Windsor Gardens Day Surgery has adopted the Australian Charter of Healthcare Rights, which is provided to patients to make sure that they are aware of their rights when seeking or receiving services within the Australian health system.

Read the charter in English
Read the Charter in another language

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